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Due to the custom nature of many of our products, we do not accept returns unless the items arrive damaged or defective. 

For most Custom/Personalized items, we work closely with our customers prior to delivery/shipment to ensure it meets their approval. If you have questions about these orders, please contact me directly. Teri@TheAvenueHomeBoutique.com

if your item was defective or damaged upon receipt:

• Please contact The Avenue via email within 48 hours of receipt. 
• Include Specifics on where the item was damaged etc. 
• Shipping Label will be provided for return. ** Please note original shipping costs are not refundable
• if you choose to have the item exchanged, the item will be shipped at our cost upon return of the damaged product. 
• Refunds will be made via the original method of payment unless otherwise specified.